Information Receptionist

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/17/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade at any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-04 position, you must have served 52 weeks at the GS-03. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess a one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates a one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-03 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: OR, Customer Service, Communication/Service Recovery, Computer Skills Specialized Experience: Assist patients and visitors by answering questions and providing information on the facility’s organization, activities, and personnel. Assist patients with courtesy, empathy, and friendliness. Provides excellent customer service, which may include effectively dealing with individuals who are difficult, hostile, or distressed. Offer directional assistance by escorting patients and visitors to their destinations, requiring extended periods of walking, prolonged standing, wheelchair pushing, stretcher operation, and bending or kneeling to assist patients. Provide safe and efficient transportation for patients and visitors, including operating and driving the golf cart. Computer use involves light typing, looking up patient appointment information, and tracking information on databases and spreadsheets. Keeps work area organized and equipment clean and functional. Ensure information desks are stocked with correct and clearly defined informational resources for the staff and patients. The information provided should be clear and concise and meet the needs of our population. Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have OR, ???????Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond. You will be rated on the following Competencies for this position: Communications Computer Skills Customer Service Operation of Motor Vehicles Organizational Stewardship Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The incumbent is required to stand and walk for prolonged periods along with sitting at the computer for extended periods of time to perform work. The incumbent may be required to push a wheelchair, bend, or kneel to obtain information or assist patients. The incumbent is required to carry light objects such as files, clipboards, medical records, etc. Heavy lifting of 45 pounds or more Moderate carrying of 15-44 pounds Straight pulling for up to 2 hours Pushing up to 4 hours Use of fingers, both hands and legs required Walking and standing for 4 hours Repeated bending for up to 4 hours Ability for rapid, simultaneous mental and muscular coordination For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
This position was created for the purpose of providing assistance to Veterans, their families, and visitors at the Ralph H. Johnson VA Medical Center. Will be assigned to Community Engagement and Veteran Experience with their primary assignment at the information desk located at the primary visitor entrance to the medical center or any other area where patients and visitors would seek information or standing in strategic locations where patients and visitors need wayfinding assistance.