Supervisory Information Receptionist

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/15/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Placement Factor: A selective placement factor is a knowledge, skill, or ability (KSA), or Federal or State requirement for licensure or certification that is essential for performing the duties and responsibilities of a particular position. Applicants who do not meet a selective placement factor will be assigned an ineligible rating and are screened out of the applicant pool. The selective placement factors for this Supervisory Information Receptionist position are the following: Possess working experience in customer service and problem solving. Documented experience progressively of basic or commonly used rules, procedures, or operations that typically requires some previous training or experience and indicates ability to acquire the particular knowledge and skills needed to perform the duties of a Supervisory Information Receptionist. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing information and assistance in support of customer service functions in a medical treatment facility; utilizing automated systems to maintain and retrieve healthcare records; and assisting with workload distribution among subordinates. Preferred Experience: Skillful in customer service application. Adept collaborator with Veterans, visitors, and staff. Knowledge in organizational units, functions, and key personnel within clinic. Ability to stand, walk and push wheelchairs. Masterful with screening request according to priority, referring inquiries to appropriate sources. Research and resolve issues and concerns. Computer proficiency. Health Systems Data Management, Information Management. Knowledge of HIPAA policies and regulations. You will be rated on the following Competencies for this position: Accountability Customer Service Interpersonal Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The incumbent does a considerable amount of walking throughout the medical center to facilitate proper staff coverage and to identify and follow up to staff and patient needs. Work Environment: The incumbent spends a significant amount of time within the confines of a climate controlled and well-lit medical center with occasional duties outdoors when required for patient assistance and other functions. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
The incumbent serves as the Supervisor, – Red Coat Ambassadors, under the direct supervision of the Chief, Community Relations and Engagement Department for the WJB Dorn VA Medical Center. The incumbents primary focus is to provide direct oversight for the – Red Coat Ambassadors, including providing assistance and support to the Service Chief, patients, and families, and to subordinate ambassadors.