Transportation Assistant

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: (1) Make sound and logical decisions by identifying and utilizing appropriate resources when dealing with problems, issues, situations, and customers. (2) Working knowledge of laws, regulations, directives, polices, procedures, performance measures and guidelines relating to VA medical benefits administration, organizational structure, VA mission/goals, Privacy Act of 1974, Freedom of Information Act (FOIA) and HIPPA. (3) Ability to meet and deal effectively with a wide variety of staff from many educational and skill levels to communicate clear instructions and interpretations. (4) Ability to prepare and produce written instructions and a variety of correspondence using Microsoft software and other software programs. (5) Knowledgeable of consult management/scheduling/admissions/discharge, transfer, and administration with patient processing including diagnostic tests/studies, availability of these within the medical center. (6) Working knowledge of electronic medical records. (7) Knowledge of various departments within the medical center and policies and procedures as they are related to the Veteran Transportation Service Program clinics and patient care. This experience must be supported by your resume to be creditable. You will be rated on the following Competencies for this position: Customer Service Oral Communication Organizational Awareness Technology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Incumbent will be exposed to stressful working situations that will require a professional attitude and collective reasoning. The incumbent is subject to a high volume of work, the need for accuracy, frequency of interruptions and ever changing demands due to program changes. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Veteran Transportation Service (VTS) will operate within the Service located at the VA Medical Center/Health Care System (VAMC/HCS) with several Community Based Outpatient Clinics. The Transportation Assistant works with the VTS Supervisory Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation , modification of processes, evaluation and ongoing operational flow of the Veteran Transportation Services program.