Information Technology (IT) Specialist

High school diploma or equivalent; Degree in information technology or related field is a plus. Relevant certifications or experience for IT Fundamentals (ex. CompTIA ITF+ or A+). A customer-oriented mindset with a strong commitment to exceptional customer service. Strong passion for technology and desire to learn and grow in IT. Excellent problem-solving, critical thinking, and troubleshooting skills with a keen attention to detail. Familiarity with modern computer hardware, operating systems (Windows, macOS), and software applications (Microsoft Office Suite, web browsers, etc.). Effective communication skills with the ability to explain technical concepts to non-technical users. Ability to work independently and collaboratively as part of a team, managing multiple priorities and meeting deadlines.
We seek a dedicated and motivated individual to join our help desk team as a tier-one IT Specialist. As an integral part of our IT department, the incumbent will provide technical support and troubleshooting assistance to agency staff members with excellent customer service. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a passion for technology.