SUPERVISORY IT SPECIALIST (SYSTEM ADMIN/CUSTOMER SUPPORT)

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Assisting USINDOPACOM customers to define, validate and document IT requirements. 2) Assessing potential impacts of all internal or external programs, policy and/or contract changes regarding NMCI operations and services. 3) Making changes in work methods, organization of work, or assignment of functions to section personnel to improve work processes and services rendered, promote job satisfaction, increase productivity, or provide cross training. 4) Developing strategies and plans for satisfying customer support requirements of the HQ through field visits, telephone contacts, review of statistical data, and other methods. 5) Identifying, escalating, and reporting issues to outside organizations including NMCI, DISA Network Operations Center, Mission Partner Environment (MPE), and INDOPACNET. 6) Displaying superior performance in the most challenging Information Management Systems positions. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will serve as a SUPERVISORY IT SPECIALIST (SYSTEM ADMIN/CUSTOMER SUPPORT) within HEADQUARTERS US INDO-PACIFIC COMMAND.