Management & Program Analyst

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/15/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. For a GS-11 position you must have served 52 weeks at the GS-9. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade. Must possess a valid driver’s license You may qualify based on your experience and/or education as described below: GS-9 Requirement: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: managing program data and reporting to keep projects on track, ensuring data privacy, and meeting deadlines. Prepares and summarizes data for presentations or dashboards for leadership. Customer service experience and building client relationships, organizing mission-focused travel, and maintaining accurate records. Monitoring issues during reviews and providing feedback to improve processes using data-driven insights. Experience providing guidance and support to staff on effective program management practices. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed two (2) years of progressively higher-level graduate education or masters or equivalent graduate degree or LL.B. or J.D., in a related field of the position to be filled. Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education as outlined above beyond the first year (18 semester hours) may be used to qualify applicants for the GS-09 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. GS-11 Requirement: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience providing guidance and support to staff on effective program management practices. Evaluating program status and performance metrics to manage data reporting and project supervision. Setting priorities, maintaining data confidentiality, and keeping promises and maintaining deadlines. For Veteran Patient Experience projects, using Human-Centered Design concepts to display data in dashboards and reports. Prioritizing and establishing rapport with clients, organizing mission-driven travel, and keeping accurate records. During internal evaluations, keeping an eye on software problems and offer input on enhancements utilizing both qualitative and quantitative analysis. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree, or three (3) full years of progressively higher level graduate education leading to such a degree, or an LL.M. if related that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a master’s or equivalent graduate education may be used to qualify applicants for the GS-11 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. GS-12 Requirement: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience with data reporting and project management by preparing and analyzing program status and performance data. Setting priorities, following through on commitments, and ensuring data confidentiality. Employing Human-Centered Design for Veteran Patient Experience initiatives, presenting data in dashboards or reports for discussion. Experience providing guidance and support to staff on effective program management practices. Establishing and maintaining strong customer relationships, planning, and documenting travel to meet mission requirements, identifying and tracking program issues, and providing feedback on improvements. Using qualitative and quantitative analysis to evaluate and review program operations for internal review and assessment. You will be rated on the following Competencies for this position: Administration and Management Organizational Performance Analysis Technical Competence Communications Project Management Partnering Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Incumbent may be required to stand and lead presentations for a length of time, each week. Incumbent will be required to have a valid driver’s license to visit multiple locations within the regional area of responsibility. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
This position is located within the Veterans Experience Office (VEO), Tools and Implementation Directorate. The incumbent serves as a Management and Program Analyst and will provide a wide variety of administrative program support services to the organization as well as performing detailed, analytical and program management-based duties. The incumbent will report to the respective Associate Directors.