Supervisory Health and Wellness Coach

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education and/or Experience: Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor’s or higher degree in behavioral or social science or related disciplines appropriate to the position. OR Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. OR Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. Certification: Candidates must be currently certified by the National Board for Health and Wellness Coaching (NBHWC). English Language Proficiency: Health and Wellness Coach candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403 (f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Experience: One year of creditable experience equivalent to the next lower grade GS-9. Knowledge, Skills, and Abilities (KSAs): In addition to meeting the experience above for this grade level, the candidate must fully demonstrate the following KSAs: Knowledge of interdisciplinary issues and organizational structure to serve as liaison between the Health Coaching program and other internal/external programs that affect coordination of care, healthcare access, program evaluation, as well as assessment and planning for future needs. Ability to perform the full range of supervisory duties, which include responsibility for assignment of work to be performed, competency assessments, performance evaluations, selection of staff and recommendation of awards, advancements and, when appropriate, disciplinary actions. Ability to mentor and train Health and Wellness Coaches to ensure competency in performance of Health and Wellness Coach-related duties, activities and tasks. Ability to address and resolve complex and unique patient and/or employee complaints and/or concerns. Ability to determine the continuing education needs of staff and appropriate resources to meet those needs. Assignment: For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty) and range of variety and be performed by the incumbent at least 25% of the time. Supervisory Health and Wellness Coaches have full responsibility for managing and supervising all aspects of Health Coaching operations including practice, program management, education, human resource management and supervision. Supervisory Health and Wellness Coaches develop long-range program plans, goals, objectives and milestones and evaluate the effectiveness of the facility Health Coaching program. They evaluate employee training needs and provide training and troubleshooting for health coaches in health coaching, administrative processes and associated supporting issues. Health and Wellness Coaches review work during and after completion to evaluate the adequacy of methods, procedures and results; are able to apply skills and knowledge to routine and non-routine assignments; and adhere to basic policy and instructions. They are responsible for networking with internal leadership and external organizations (including local voluntary agencies, state and local health agencies, support groups and educational institutions) to exchange information regarding health coaching programs and services. Supervisory Health and Wellness Coaches assign work based on priorities, difficulty and requirements of the assignment while taking subordinates’ capabilities into consideration. They interview and select candidates for positions and effect various personnel actions including promotions or reassignments. Supervisory Health and Wellness Coaches maintain program and administrative reference materials, project files and relevant background documents and distribute/make these items available as appropriate. Preferred Experience: 3+ years Supervisory experience after obtaining National Board for Health and Wellness Coaching (NBHWC) certification in VA or DoD hospital setting. Experience providing health coaching to individuals and groups in outpatient and inpatient settings. Provides education around health and wellness coaching services, evidence, research that aligns with NBHWC standards. Experience managing and supervising all aspects of Health and Wellness Coaching operations including but not limited to recruitment, hiring, onboarding, practice, program management, education, human resource management and supervision. Experience developing long-range strategic plans, goals, objectives and milestones and evaluate the effectiveness of the facility Health and Wellness Coaching program. Knowledgeable on ways to evaluate employee training needs, provide training and troubleshooting for health and wellness coaches in health coaching, administrative processes and associated supporting issues. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-11. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
Supervisory Health and Wellness Coaches serves as subject matter experts and demonstrates an ability to provide consultation around health and wellness coaching to healthcare practitioners and other groups. Supervisory Health and Wellness Coaches develop local program proposals that encompass short- and long-term goals of the local coaching program. They also develop, evaluate, and modify the organization and management of the local program to achieve program goals.