Head of Experience Development

Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-13 level in the Federal Service. For this position, specialized experience is defined as experience in leading simultaneous project teams to develop engaging visitor experience programs related to American history and/or cultural understanding for large and diverse audiences; experience managing staff and volunteers to meet visitor experience goals; experience in tracking, measuring, and communicating the impacts of visitor experience programs/products. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located within the Office of Education and Experience in the Division of Public History, National Museum of American History (NMAH), Smithsonian Institution (SI). NMAH is committed to empowering people to create a just and compassionate future by exploring, preserving, and sharing the complexity of our past.