Administrative Support Assistant (AO)

To be qualified for this position, candidates must possess at least one year of specialized experience. Specialized experience is defined as follows: knowledge of administrative practices and procedures common to organizations such as those pertaining to channels of communication, delegation of authority, preparation and routing of correspondence, mail distribution, filing systems and skill in communicating with clients to obtain information and/or explain regulations and agency procedures. In addition to the specialized experience required for this position, candidates must also meet the selective placement factor defined: Experience supporting social service programs specific to the military lifestyle, the unique challenges faced by service members and their families and the array of services available to address those issues. Please note: to be credited, this experience must be clearly documented in your resume. The following Knowledge, Skills, and Abilities defined for this position: Knowledge of the MFSC mission, functions, and programs, and of the policies, regulations, procedures, and reporting requirements governing those programs. Knowledge of the military lifestyle, the unique challenges faced by service members and their families, and the array of services available to address those issues. Knowledge of social service programs and agencies in the military and civilian sector, including policies, practices and interrelationships. Skill in communicating with clients to obtain information and explain regulations and agency procedures and other organizations involved. Skill in drawing out and organizing relevant information from persons who are often unaware of legal and procedural requirements. Proficiency in grammar, spelling, punctuation, capitalization, and professional correspondence format to prepare and edit written correspondence and reports. Knowledge of administrative practices and procedures common to organizations such as those pertaining to areas of responsibility; channels of communication; delegation of authority; preparation and routing of correspondence; mail distribution; filing systems; and requisition/receipt of supplies and services. Knowledge of various office automation software (word processing, spreadsheet, database, graphics, etc.) to produce a wide range of documents that often involve complex formats or extensive editing, or to perform data entry, manipulation and retrieval. Knowledge of the nature and capability of different software packages and the integration compatibilities among different software types. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.
This position is located within Fleet and Family Readiness Program, Mid-Atlantic Fleet and Family Support Program. The Military and Family Support Program (FFSP) is the Navys primary agency for the delivery of human services intended to enhance the stability and self-sufficiency of individuals and families, resulting in increased operational readiness. Diverse methods for delivering services include providing information, educational instruction or training and professional counseling.