Management and Program Analyst (Customer Experience)

You must meet the United States Office of Personnel Management’s (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available here. Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-09. Specialized experience for this position includes: Experience in quantitative research methods, including regression analysis and statistical modeling.; AND Experience performing queries using database and analytical tools and programming languages (e.g., Python, or R, or SQL, or Java) to clean and analyze data.; AND Experience presenting complex data analysis in plain language for non-technical audiences, including the development of data visualizations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Are you looking to join an agency that celebrates, supports and thrives on building the bridge that ensures intellectual property rights (IPR) are accessible to everyone? The Management and Program Analyst (CX) is responsible for planning, designing, and conducting projects, research, and/or studies to analyze, evaluate, develop, and recommend methods to improve business operations and service delivery to customers.