Customer Service Specialist #229

Required Work Experience At least two years of relevant experience in customer service. Required Special Skills/ Knowledge Knowledge of, or the ability to learn, services provided by SAA Printing, Graphics and Direct Mail (PGDM). Knowledge of, or the ability to learn, PGDM section workflows. Knowledge of, or the ability to learn, departmental rules, regulations, procedures and functions, including policies and regulations set by the Senate Rules Committee and the Senate Committee on Ethics. Knowledge of office equipment, computers and relevant software/Web applications, and spreadsheets and databases. Ability to prepare and maintain records and reports. Ability to establish and maintain effective working relationships with Senate staff and resolve customer problems. Ability to communicate effectively. This position may require the incumbent to be available for sudden recall in response to emergency events affecting the Senate campus/community, which may include after-hour or weekend work, and to potentially deploy to alternate sites in support of the Senate’s contingency operations. As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role. Working Conditions Since this position requires onsite presence in support of the U.S. Senate when in session, this position requires the employee to be available and prepared to work during government shutdowns, in inclement weather, on holidays, and during late night, overnight, and weekend sessions to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted. Must be able to remain in a stationary position to operate a computer and other office productivity machinery. The person in this position needs to occasionally move about inside the office to confer with customers and staff. Frequently moves boxes/ equipment weighing less than 50 pounds for various needs.
The Senate Sergeant at Arms is seeking a Customer Service Specialist. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/J5NY. This vacancy announcement closes at 7pm EST on the closing date. Late applications will not be accepted.