Executive Assistant

Employment type: Full-time contract

Schedule: 1:00 PM to 9:30 PM Central Time

Work model: Fully remote

Position summary

You’ll support patient success operations by helping patients with scheduling, onboarding, follow-ups, documentation, care coordination, and administrative workflows in a digital health environment.

Patient support work

• Respond to patient inquiries by phone and messaging platforms.
• Provide clear, accurate, timely, and compassionate patient support.
• Assist with scheduling, rescheduling, and patient onboarding.
• Support patient retention and outreach through reminders, follow-ups, and proactive check-ins.
• Document patient interactions accurately for follow-up, case tracking, and continuity of support.
• Work with team members to resolve patient concerns quickly and effectively.
• Share recurring patient issues to help improve workflows and service quality.

Care coordination tasks

• Coordinate and track clinical and administrative workflows.
• Support prior authorization workflows by collecting information, tracking status, and escalating as needed.
• Triage prescription and refill coordination requests and route them to the clinical team.
• Handle intake, routing, tracking, and follow-up for paperwork and documentation requests.
• Support general administrative tasks and patient coordination across internal teams.
• Partner with clinical teams while staying within a non-clinical support role.

Requirements

• 2+ years of relevant experience preferred.
• Proficient spoken and written English.
• Calm, empathetic approach when supporting patients in sensitive situations.
• Strong organization, follow-through, and documentation habits.
• Ability to manage multiple conversations without missing details.
• Comfort working in a fast-paced startup environment.
• Ability to learn new processes and stay current as workflows change.
• Comfort using tools such as Dialpad, Slack, Healthie, or similar platforms.
• Reliable high-speed internet connection required.

Preferred background

• 2+ years in a patient-facing support role.
• Behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar experience preferred.
• Telehealth or call center experience highly preferred.
• Familiarity with healthcare workflows such as scheduling, insurance, pharmacies, and documentation.
• Clinical background such as MA, CNA, nursing exposure, behavioral health, or pharmacy is a plus, but not required.

Work setup

• Fully remote work setup.
• Non-clinical patient support role.
• Work focused on patient empathy, operational execution, and clear communication.