Operations Associate

Remote (United States)

Job Details

Location: United States

Workplace: Remote

Employment Type: Full-time

Experience: Entry level

Core Areas: Payroll Processing, Rollover Processing, Loan Payoff Transactions, Cash Reconciliation, Quality Control, Recordkeeping Systems, Process Improvement, Retirement Plan Operations

Compensation: $48,000 per year

About the Role

This opportunity is for an Operations Associate responsible for accurate and timely execution of core operational processes, including payroll processing, rollover processing, loan payoff transactions, cash reconciliation, and quality control. The position combines daily transaction processing with issue resolution, record maintenance, process improvement, and team projects designed to improve operational capacity and service quality.

The role provides an entry-level opportunity to develop experience in financial services and retirement plan operations while working with recordkeeping systems, payroll files, ACH transactions, custodial partners, CRMs, and operational reporting. Success requires strong attention to detail, accuracy, problem-solving skills, initiative, and the ability to manage multiple priorities and deadlines.

What You'll Do

• Monitor, process, and reconcile payroll files for retirement plans through recordkeeping systems.
• Initiate funding requests, including ACH transactions, and reconcile received deposits for payroll contributions.
• Generate and review payroll reports.
• Process and post payroll contributions, rollover transactions, and loan payoff transactions.
• Perform cash reconciliation activities for custodial partners.
• Monitor, research, and respond to internal and external inquiries regarding operational transactions.

• Perform quality control reviews of data in accordance with departmental standards.
• Review work carefully to identify discrepancies, missing information, and potential errors before they affect downstream teams or clients.
• Investigate routine issues, ask clarifying questions, and escalate items requiring additional support or judgment.
• Maintain accurate records and complete assigned work within established service levels and deadlines.

• Collaborate with teammates and internal partners to resolve issues and keep operational work moving forward.
• Keep teammates and internal partners informed about items that may affect payroll processing, rollover processing, or loan payoff work.
• Request assistance or additional review early when a plan, file, or process is unclear or unusual.
• Share relevant process updates, plan-specific instructions, and lessons learned to help prevent repeat issues.

• Identify opportunities to improve processes, reduce rework, create capacity, and improve the quality and timeliness of operational work.
• Take initiative in identifying issues and proposing practical solutions.
• Contribute ideas and participate in special projects, testing, process documentation, and other departmental initiatives as assigned.
• Support the team as processes, systems, and responsibilities evolve.

Qualifications

Required Skills

• Strong problem-solving skills and an operational mindset.
• Strong attention to detail and commitment to accuracy and quality.
• Ability to learn new systems, processes, technologies, and financial services concepts.
• Ability to work effectively in a fast-paced, collaborative environment while managing competing priorities.
• Proactive approach to identifying issues, taking initiative, and proposing practical solutions.
• Ability to identify opportunities to improve processes, reduce rework, and create operational capacity.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to track and meet deadlines.
• Proficiency in Microsoft Office programs and the ability to quickly learn CRMs and recordkeeping platforms.
• Flexibility and curiosity when adapting to evolving systems, processes, and responsibilities.

Preferred Qualifications

• Demonstrated ability to take initiative and independently address issues.
• Demonstrated ability to consistently deliver strong productivity and quality service.
• Ability to work effectively in a team environment.
• Successful completion of, or current progress toward completing, ASPPA RPF modules.
• Sincere interest in learning about the financial services industry and retirement plan operations.

Benefits

• PTO covering vacation, sick, and personal time.
• Flexible time off for vacation, sick, and personal time after two years of service.
• 12 paid holidays, including 10 designated holidays and two floating holidays.
• Two community volunteer days.
• Five summer half-days.
• Medical, dental, and vision coverage.
• Life insurance.
• Long-term and short-term disability coverage.
• Retirement plan with a 4% employer match.
• Parental leave.