Implementation Specialist | AI GTM Platform

Remote (United States)

Job Details

Location: United States

Workplace: Remote

Employment Type: Full time

Experience: 3+ years

Core Areas: SaaS customer implementation, customer onboarding, workflow configuration, search configuration, customer training and adoption, project management, product feedback, scalable implementation processes

Compensation: $100,000–$130,000 annually, plus equity

About the Role

The Implementation Specialist | AI GTM Platform will own customer implementations from kickoff through successful launch, helping customers configure an AI-powered SaaS platform around their business goals and workflows. The role includes building initial projects, configuring workflows, target audiences, and searches, and guiding customers through onboarding, training, adoption, and go-live.

This position works directly with customers and cross-functional Product and Engineering teams to identify implementation blockers, improve onboarding, and translate customer feedback into product improvements. The role also develops implementation playbooks, templates, and best practices while helping convert manual implementation work into scalable product capabilities and repeatable processes.

What You'll Do

• Own customer implementations from kickoff through successful launch.
• Learn each customer's business, goals, and workflows and configure the platform to support their needs.
• Build customer workflows, target audiences, and search configurations.
• Guide customers through onboarding, training, adoption, and go-live.
• Identify implementation blockers and proactively drive projects toward successful completion.
• Create implementation playbooks, templates, and best practices that improve future customer implementations.
• Partner closely with Product and Engineering teams to translate customer feedback into product improvements.
• Help transform manual implementation work into scalable product capabilities and repeatable implementation processes.

Qualifications

Required Experience

• 3+ years of experience in Implementation, Solutions Consulting, Customer Success, Technical Account Management, or a similar customer-facing role.
• Experience onboarding SaaS customers from kickoff through go-live.
• Experience working directly with customers and cross-functional teams throughout implementation projects.
• Experience operating in an early-stage startup environment where processes and implementation practices are actively being built.

Required Skills

• Strong project management and organizational skills with the ability to manage customer implementations from kickoff through launch.
• Ability to understand customer goals and translate them into workflows, configurations, and implementation plans.
• Ability to identify blockers, solve ambiguous problems, and proactively move implementation projects forward.
• Ability to learn AI products and adopt new technologies quickly.
• Strong written and verbal communication skills for customer onboarding, training, and cross-functional collaboration.
• Ability to create scalable playbooks, templates, best practices, and repeatable implementation processes.
• Curious and analytical approach to customer needs, product configuration, and implementation challenges.