Benefits Coordinator

Remote (United States)

Job Details

Location: United States

Workplace: Remote

Employment Type: Full-time

Experience: 3+ years in payroll and benefits

Core Areas: Employee Benefits Administration, Benefits Enrollment, Health Insurance Changes, Benefits Audits, Benefits Administration Systems, Payroll Systems, Insurance Carriers, Client Benefits Consulting

Compensation: $49,310–$71,690 annually

About the Role

The Benefits Coordinator supports employee benefits administration for client organizations, managing health insurance changes, employee enrollments, benefits audits, and benefits-related processes throughout the employee lifecycle. This position facilitates new hire enrollments, onboarding and offboarding, qualifying life event changes, terminations, and open enrollment while helping clients improve their benefits administration practices.

The role involves direct interaction with clients, employees, insurance brokers, carriers, vendors, and internal partners. Responsibilities include working within carrier websites, benefits administration platforms, and payroll systems to maintain accurate benefits information, evaluate existing workflows, recommend process improvements, and support benefits system configuration. Strong client service, attention to detail, and knowledge of payroll and employee benefits processes are essential.

What You'll Do

• Administer employee benefits processes for client organizations, including health insurance changes, benefits enrollment, and ongoing benefits administration activities.
• Coordinate employee onboarding, offboarding, new hire benefits enrollments, terminations, and qualifying life event changes.
• Support open enrollment activities and assist clients and employees throughout the benefits enrollment process.
• Develop and maintain professional relationships and effective communication with clients, employees, internal partners, insurance brokers, carriers, and third-party vendors.
• Work within insurance carrier websites, benefits administration systems, and payroll platforms to process and manage health insurance changes.
• Review existing client systems, interface specifications, and operational requirements to recommend practical benefits system designs and configurations.
• Conduct benefits audits to review benefits administration information and support accurate processing.
• Evaluate current benefits administration practices and recommend enhancements and best practices that address client needs.
• Implement solutions and process improvements designed to positively affect client operations and benefits administration workflows.
• Prepare or assist with client and employee correspondence related to benefits administration and service requests.
• Perform clerical and administrative functions necessary to support benefits operations.
• Provide responsive client-facing service, maintain accurate follow-up communications, and address benefits administration needs.
• Complete additional assigned responsibilities related to benefits coordination and client support.

Qualifications

Required Experience

• At least 3 years of professional experience in payroll and employee benefits administration.
• Experience working with multiple benefits administration and payroll platforms.
• Experience communicating and coordinating with clients, insurance brokers, insurance carriers, and third-party vendors.

Required Skills

• Practical knowledge of payroll and employee benefits administration processes, including the ability to work across multiple benefits and payroll systems.
• Ability to use benefits administration platforms, payroll software, and insurance carrier websites to support employee benefits transactions and client service needs.
• Strong written and verbal communication skills for interacting with clients, employees, internal partners, brokers, carriers, and vendors.
• Excellent interpersonal and customer service skills, including the ability to maintain productive professional relationships.
• Exceptional organizational skills and attention to detail when handling benefits information, administrative tasks, and client requests.
• Effective time management skills with a demonstrated ability to prioritize responsibilities and meet deadlines.
• Ability to adapt to organizational changes and evolving processes in a growing business environment.
• Ability to perform effectively in a fast-paced environment, including during periods of increased workload or stress.
• Proficiency with Zoom, Microsoft Office Suite, or comparable workplace productivity and communication software.

Education

• Bachelor's degree in Human Resources or a related field, or equivalent professional experience. Candidates with an associate degree or higher may also be considered.

Preferred Qualifications

• Previous experience supporting employee onboarding and offboarding processes.
• Experience using online project management boards, particularly Smartsheet.