Business Analyst

Remote (United States)

Employment Type

Full-Time

Compensation

Annual Salary: $72,000 – $78,000 per year

Overview

This opportunity is for a Business Analyst supporting data-driven decision-making, operational performance, compliance tracking, and reporting across fast-paced human services programs.

The role works closely with program leadership, case management teams, and operational stakeholders to analyze workflows, monitor performance metrics, improve reporting accuracy, and support service delivery requirements.

This position is ideal for someone who thrives in a rapid-response environment, works with high accuracy, and can adapt quickly to changing operational priorities.

What You’ll Do

Data Analysis & Reporting

• Collect, analyze, and interpret operational data, including intake, discharge, service delivery, and program performance metrics.
• Develop and maintain dashboards, reports, and tracking tools to support real-time decision-making.
• Ensure data accuracy and completeness across systems that support client flow and service delivery.

Operational Support & Process Improvement

• Evaluate workflows related to intake, case management, and service coordination to identify efficiencies and gaps.
• Support the development and refinement of policies, standard operating procedures, and process documentation.
• Collaborate with cross-functional teams to improve service delivery timelines and outcomes.

Compliance & Documentation

• Support adherence to applicable federal, state, and programmatic standards related to care and custody services.
• Assist with monitoring quality control metrics and ensuring documentation meets audit and reporting standards.
• Track risks or deficiencies and support corrective action follow-up.

Stakeholder Collaboration

• Serve as a liaison between program leadership, operations teams, and technical stakeholders.
• Facilitate communication and alignment across distributed teams in a remote environment.
• Support the preparation of deliverables, reports, and presentations for leadership.

Rapid Response & Ad Hoc Analysis

• Conduct quick-turn data analysis to support urgent operational needs.
• Assist leadership with real-time decision support during critical or high-volume periods.
• Remain flexible and adapt to evolving program demands and shifting priorities.

Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Data Analytics, Social Services, or a related field, or equivalent experience.
• 3–5+ years of experience as a Business Analyst or in a similar analytical or operations-focused role.
• Experience supporting high-volume, time-sensitive operations with strict reporting requirements.
• Strong proficiency with data analysis tools such as Excel, Power BI, Tableau, or similar platforms.
• Experience with process mapping and workflow analysis.
• Strong understanding of documentation and reporting standards.
• Ability to manage multiple priorities with fast turnaround expectations.
• Strong written and verbal communication skills.
• High attention to detail and strong data accuracy.
• Ability to work independently in a fully remote environment.
• High level of professionalism when working with sensitive or confidential information.

Desired Skills

• Analytical thinking and problem-solving ability.
• Strong time management and prioritization skills.
• Adaptability in fast-changing environments.
• Collaboration and stakeholder engagement skills.
• Ethical judgment and commitment to confidentiality.
• Experience supporting residential, shelter, or human services programs.
• Familiarity with case management systems and service delivery tracking tools.
• Knowledge of compliance frameworks and quality assurance programs.

Additional Information

Travel is not required. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.