Digital Coordinator, TMS

Remote (United States)

Job Details

Employment Type: Full Time

Compensation: $58,000 - $65,000 per year.

Job Overview

This remote Digital Coordinator position supports a portfolio of franchise accounts and the digital marketing services associated with them. The role serves as a primary point of contact for active franchise locations using internal digital marketing services, ensuring account information remains accurate and day-to-day updates and requests are completed efficiently.

This position also performs routine marketing activities that keep digital services moving from initial setup through ongoing management and final wind-down. Success requires a strong customer service mindset, exceptional attention to detail, and the ability to manage a high volume of requests and assignments without sacrificing accuracy, responsiveness, or service quality.

What You’ll Do

• Coordinate digital marketing services across a portfolio of franchise accounts, including initial setup, ongoing updates, service changes, and organized service wind-downs.
• Process service changes accurately and within established timelines, tracking each request from submission through completion.
• Edit, update, and publish marketing content to ensure franchise-facing websites remain accurate, relevant, and current.
• Manage routine marketing assignments and small projects from the initial request through final delivery.
• Serve as the primary point of contact for routine franchisee questions and requests, providing timely, professional, and solution-focused responses.
• Identify requests that require additional expertise and escalate complex issues to the appropriate team members when necessary.
• Coordinate requests among franchisees, brand marketing teams, and other internal stakeholders.
• Communicate progress, updates, outstanding items, and completion status clearly throughout each request or project.
• Maintain accurate records of franchise account activity, service updates, and completed changes.
• Help identify and implement process improvements that increase operational efficiency and franchisee satisfaction.
• Perform other related responsibilities as business needs evolve. This job description is not intended to be an all-inclusive list of duties.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• An equivalent combination of education and relevant professional experience will also be considered.
• Zero to two years of experience in marketing, project coordination, customer service, or a related field.
• Strong organizational skills and the ability to manage multiple assignments and competing priorities in a fast-paced environment.
• Exceptional attention to detail and a consistent commitment to accuracy.
• Excellent written and verbal communication skills.
• Strong customer service orientation with the ability to provide responsive and solution-focused support.
• Effective problem-solving skills and the ability to recognize when an issue should be escalated.
• Ability to track requests, maintain accurate documentation, and follow assignments through completion.
• Ability to work effectively with franchisees, marketing teams, and cross-functional internal stakeholders.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health Savings Account options.
• Short-term disability insurance.
• Long-term disability insurance.
• Life insurance.
• Accidental Death and Dismemberment insurance.
• 401(k) retirement plan with employer matching contributions.
• Employee Assistance Program.
• Dependent Care Flexible Spending Account.
• Accident insurance.
• Critical illness insurance.
• Hospital indemnity insurance.
• Eight paid holidays.
• Four floating holidays.
• Paid time off program.