IT SPECIALIST (NETWORK/CUSTOMER SUPPORT)

GS-12: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Experience and mastery knowledge of NMCI, the NMCI contract, requirements, processes, procedures, organizations, tools, and personnel; NMCI/NGEN CTR and ACTR functions, duties and responsibilities. Experience and mastery understanding of both the Legacy and NMCI/NGEN IT infrastructure sufficient to advise customers on the ordering of any necessary hardware and software, and the ability to apply requirements analysis principles and methods in determining the correct level of hardware and software required to support the customers’ mission. Experience and mastery knowledge of the skill in applying IT concepts, principles, methods, and practices. Experience and in-depth knowledge of configuration management discipline and procedures sufficient to plan implementation and oversee NMCI/NGEN integration and legacy IT system acquisitions throughout the claimant. Experience and skill in applying project management principles, methods, and practices including developing plans and schedule, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments sufficient to accomplish assigned projects. Experience and in-depth knowledge of and skill in applying methods for evaluating, implementation, and disseminating IT security tools and procedures. AND NOTE: THIS INFORMATION MUST BE SUPPORTED IN YOUR RESUME TO BE CONSIDERED FOR THE POSITION. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will serve as an INFORMATION TECHNOLOGY SPECIALIST (NETWORK/CUSTOMER SUPPORT) in the INFORMATION MANAGEMENT DIVISION of TASK FORCE 82.