Virtual Single Sailor Program Manager

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate must possess the following: At least five years of specialized experience administering and managing recreational programs that enhance quality of life for Active-Duty Military or similar private sector communities. A qualified candidate must also possess the following: Mastery of advanced management and organizational principles and practices along with a comprehensive knowledge of planning, programming and budgeting regulations, guidelines and processes in order to provide oversight and analysis of major program(s). Comprehensive knowledge of CNIC’s programs and policies in order to provide advice, options, and recommendations to senior management on program business and policy development; to effectively better serve the program’s needs; and to adjust to program fluctuations in priorities and funding Mastery in applying a wide range of qualitative and quantitative measures and indicators for the assessment, restructuring and improvement of complex operations. Knowledge of the goals, principles and techniques in the administration, management and financial practices of N92 program operations in military and private sector settings. Knowledge and skill to support sound management and business principles, concepts and techniques. Knowledge of program policies and regulations covering areas of applicable administrative and operational policies and procedures. Knowledge of non-appropriated (NAF) and appropriated (APF) financial management to include budgeting, cost and profitability analysis, internal controls, inventory management, procurement, and facility management. Knowledge of current industry trends related to but not limited to Electronic Sports (Esports) Gaming, virtual platforms and engagement areas, and virtual recreation events and programming. Knowledge of website/mobile solutions best practices and emerging trends/technologies. Skill in developing and implementing marketing strategies and campaigns to increase awareness and acceptance of N92 virtual programs and services. Skill/creativity in designing and implementing virtual recreation activities in a diverse military work environment. Skills in prioritization of effort, interpersonal communications (written and oral), customer relations and conflict resolution. Skill in the use of computer software commonly used in the workplace. Skill in demonstrating the practical application of consumer-oriented principles of effective customer service. Ability to direct program implementation in a complex Quality of Life (QOL) management environment involving inter-command, cross claimant and military/civilian relations. Ability to exhibit innovation and high degree of perception to identify and recommend management improvements that have the potential to improve all of the Navy commands. Ability to independently plan, develop, prioritize and manage continuing projects, operations and programs. Ability to interpret complex instructions, directives, and correspondence and apply them to specific situations. Ability to analyze and determine program effectiveness across multiple systems and reporting tools, and guide development of relevant metrics in the evaluation of MWR programs. Ability to communicate and negotiate with diverse groups such as patrons, corporate executives, vendors, employees, command officials and higher authority. Ability to communicate effectively both orally and in writing and be able to make presentations to effectively represent the organization on pertinent issues.
This position is assigned to the Fleet Readiness Division (N92); Fleet and Family Readiness (N9) Commander, Navy Installations Command (CNIC); Washington Navy Yard, DC. The incumbent provides oversight and execution of the Virtual Single Sailor Program (VSSP) to enhance quality of life, procedures and functional systems for effective deployment of information, services, programming, equipment and facilities to meet the online leisure, recreational interests and purists of single sailor patrons.