IT Specialist (SYSADMIN/CUSTSPT)

To qualify for an IT Specialist (SYSADMIN/CUSTSPT), your qualifications must include: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility appointment, minimum qualifications, and any other regulatory requirements by the cut off/closing date of the announcement. Creditable specialized experience includes: Researches and evaluates hardware and peripheral devices for use in the End User Computing (EUC) environment, Recommends purchases and advises management on upgrade/integration strategy. Manages project involving deployment of new hardware to the existing or additional customer base. Plans deployment to include determining the resources required and the appropriate schedule to follow. Diagnoses and resolves complex problems (tier 2 Help Desk tickets) involving IT hardware anywhere the user may be located on or off the installation performs in depth analysis of the root causes of help desk service calls. Revises plans to address the root causes in coordination with other Senior IT specialists. Participates in testing and deployment planning for software upgrades. Researches vendor information regarding operation, repair, and possible upgrade or replacement equipment. For all positions individuals must have IT-relates experience demonstrating each of the four competencies listed: Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services, is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. B. Education: Applicants may not qualify for this position based on education in lieu of specialized experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
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