IT Specialist (CUSTSPT)

You must meet the following requirements by the closing date of this announcement. Specialized experience for the GS-13: You must have one (1) year of specialized experience that has equipped you with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-12 level in the Federal service, public or other private sectors. Specialized experience is expertise providing direct support in all areas of Information Technology customer support including: – Service Desk functions including Service Desk, Account Administration, Change and Configuration Management responsibilities; AND – Customer Requirements and Demand Management (requirements analysis) from assessing security impact and policy guidelines to product identification, procurement and installation planning and implementation; AND – End User Deskside Support technologies and methodologies; AND – Information Technology Asset Management practices and management along with software license and hardware maintenance tracking. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resumé. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
This position is located at Departmental Offices, Management Chief Financial Officer. As an IT Specialist (CUSTSPT), you will provide a variety of IT services to senior Treasury officials on an as-needed basis, anytime and anywhere. This opportunity is also open to Status Candidates under Announcement 24-DO-1059. Please refer to that announcement for details on open period, eligibility, and how to apply.