IT System Administrator

GS-07: Applicant must possess at least one (1) year of SE equivalent to the GS-05 grade level, as defined below: Provided routine support regarding administrative and/or technical matters related to IT programs and/or services. Performed routine system diagnostics and analyzed any potential problems or issues. Provided some limited training to users regarding basic utilization of computer equipment. GS-09: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-07 level, as defined below: Analyzed end user requests and determined correct resolution to the problem. Troubleshot complex computer malfunctions. Prepared for and assisted in initial “start-up” of new equipment and software. GS-11: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-09 level, as defined below: Configured, installed, repaired, and/or maintained computer networks, desktops, and mainframe operating systems. Diagnosed and resolved system problems by analyzing problems and issues. Worked with clients and customers to assess their needs; provided assistance, resolved problems, and provided quality products and services. Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services. GS-12: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-11 level, as defined below: Managed short and long-range IT projects. Configured, installed, repaired, and maintained computer networks; desktops; and mainframe operating systems. Diagnosed and resolved system problems by analyzing a variety of conditions, problems and issues regarding hardware, software, and networks. Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services. Desired Skills: Desired skills are NOT mandatory and will NOT be utilized to minimally qualify applicants. Desired Skills are: A+ Certification Network+ Certification Security+ Certification
Are you interested in a career with the FBI as an IT Specialist? As an FBI IT Professional, your job is to ensure the workforce has the applications and data when and where it is needed and protect our law enforcement systems. This means applying your knowledge of computer technology, cyber security, electronic surveillance, encryption, forensic science and more to safeguard information across the FBI, as well as our domestic and international law enforcement partners.