IT Specialist (CustSpt)

To qualify for the IT Specialist (CUSTSPT), you must meet A) the four competencies and B) qualification requirements below. A) You must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. B) Qualification Requirements: To qualify at the GS-12:You must have one year of specialized experience at, or equivalent to, the GS-11 Federal grade level or above (obtained in either the public or private sectors) providing technical support to customers who need advice and assistance in applying hardware and software systems; identifying security risks associated with IT systems vulnerabilities; and advising on contractor activities for the implementation of information technology systems. To qualify at the GS-13: You must have one year of specialized experience at, or equivalent to, the GS-12 Federal grade level or above (obtained in either the public or private sectors) providing technical support to customers who need advice, assistance, and training in applying hardware and software systems; identifying, evaluating, and mitigating security risks associated with IT systems vulnerabilities; and monitoring contractor activities for the development, programming, testing, and implementation of information technology systems. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps; AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skill and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. YOUR RESUMÉ MUST support your responses to the online questionnaire and provide specific details as to how your experience meets the specialized experience as described in the vacancy announcement if you are using experience to meet all or part of the qualification requirements. Please ensure that your resume includes the month and year that you began and ended each position held or that position will not be credited toward meeting the specialized experience requirement. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions. Only experience and education obtained by the closing date of this announcement will be considered. To preview questions, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/12573132
The Office of Information Technology is responsible for providing information technology support to attorneys and support staff. The incumbent is responsible for supporting Justice Consolidated Office Network (JCON) office automation networks, servers, and desktops; information systems security and privacy; monitoring contractor/vendor requirements; and IT business research and development.