MANAGEMENT & PROGRAM ANALYST

Your resume must demonstrate at least one year of Management and Program Analyst work equivalent to the GS-11 level in the federal service utilizing a knowledge of management and organizational principles, qualitative and quantitative methods and applying analytical and evaluative techniques to a wide range of assignments, issues, or studies concerning the efficiency/effectiveness of automated business processes as they relate to NAVSUP organization and manpower management business. I have experience serving as the subject matter expert and primary customer service agent for one of the following areas: Navy ERP Workforce Management (WFM) Tier 2 Business Office or, Navy ERP User Management (UM) support for NAVSUP HQ. Examples of specialized experience may include the following: 1)Applying analytical and evaluative methods to resolve complex or unique issues; 2) Implementing enterprise wide system procedures that minimize errors and enhance processes while maintaining data integrity; 3) Analyzing and responding to customer system issues, to provide advice and determine appropriate actions necessary to resolve and improve enterprise wide operations; and 4) Developing desk guides and standard operating procedures (SOPs) to ensure mission success and promote audit readiness.. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will serve as a Management and Program Analyst in the NAVSUP headquarters (HQ), ACOM for Corporate Operations, Total Force division.