Student Intern (Information Technology), CG-2299-7/9

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here. To qualify at the CG-07 level, applicants must meet one of the following: 1. Experience: Applicants must have completed at least one year of specialized experience, as described below, equivalent to at least the grade 05 level or above in the Federal service; Specialized Experience for the CG-07: IT experience researching, analyzing and evaluating new technologies; preparing written reports using MS Office; and troubleshooting hardware and software configuration problems. OR 2. Education: Completion of 1 full academic year of graduate level education, or eligibility under the Superior Academic Achievement (SAA) with completion of a bachelor’s degree. If utilizing SAA, you must submit your transcripts or proof of your national honor society membership. Click here for Superior Academic Achievement qualification requirements; OR 3. Combinations of education and experience: Applicants must possess a combination of both education and specialized experience described above that together meet the qualification requirements for this position. To qualify at the CG-09 level, applicants must meet one of the following: 1. Experience: Applicants must have at least one year of specialized experience equivalent to at least the grade 07 level in the Federal service; Specialized Experience for the CG-09: Troubleshooting hardware and software problems; participating in deployments of IT equipment; and assisting in the management of IT assets and services. 2. Education: Completion of all requirements for a master’s degree or equivalent degree or 2 full years of progressively higher level graduate level education leading to such a degree or LL.B. or J.D., if related; OR 3. Combinations of education and experience: Your current education completed is credited as a percentage of the education required for the grade level and your current experience is credited as a percentage of the total experience required for the grade level. The two percentages are added and must equal 100% in order to qualify for the desired grade level; NOTE: Prior to conversion to an Information Technology Specialist (2210 series), applicants must either have a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks, or have IT-related experience. You must have Information Technology (IT) – related experience which demonstrates proficiency in each of the following competencies: 1. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. 2. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
This position is located in the Division of Information Technology, in the Chicago, IL or San Francisco, CA Regional Office of the Federal Deposit Insurance Corporation. Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.