Patient Relations Assistant (Ambassador)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-4 grade level: General Experience: You must have one year of general experience equivalent to at least the next lower grade GS-03 in the normal line of progression for the occupation in the organization. General experience includes: progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR Education: Applicants may substitute education for the experience required for the GS-4 level. To qualify based on education for this grade level you must have 2 years of education above high school. (TRANSCRIPT REQUIRED) OR Combination: Applicants may also combine education and experience to qualify at the GS-4 level. To calculate, the total percentage must equal at least 100 percent to qualify at the GS-4. (TRANSCRIPT REQUIRED) You will be rated on the following Competencies for this position:- Customer Service Communications Interpersonal Skills Organizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Patient Relations Assistant (Ambassador) serves as the liaison between patients and staff of the Health Care System as a Greeter and Tour Guide for Concierge Services. Incumbent provides a channel through which patients can seek assistance to meet unresolved needs and works with healthcare providers and administrative support staff to optimize the comprehensive experience of Veterans and family members.