Supervisory IT Program Manager

To qualify for GS-14, you must meet A and B below: A. SPECIALIZED EXPERIENCE: You must have at least one full year of specialized experience comparable in scope and responsibility to the GS-13 level in the Federal service (obtained in either the public or private sectors). Such experience includes possession of at least three of the following: 1) development and maintenance of enterprise-scale information systems using industry-standard Software Development Life Cycle (SDLC) processes; 2) operating sprint cycles, via Agile methodologies (Scrum & Kanban); 3) writing user stories/documenting functional and system requirements, via Application Lifecycle Management (ALM) tools; 4) operating in DevOps/DevSecOps and Continuous Integration/Continuous Deployment (CI/CD) hybrid cloud environment (Microsoft Azure cloud experience preferred); and 5) conducting/facilitating stakeholder interviews and workshops, with a focus on human-centered design and research practices. B. IT-RELATED EXPERIENCE DEMONSTRATING EACH OF THE FOUR COMPETENCIES: Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resumé must fully support this response otherwise you will not be rated qualified. NOTE: An agile-focused certification such as PMI Agile Certified Practitioner (PMI-ACP)® or Certified Scrum Professional®-ScrumMaster (CSP®-SM) is preferred but not required. If certified, submit a copy of your certification. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skill and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time in Grade: Federal employees must meet time-in-grade requirements (one year at the next lower grade) by the closing date of announcement. YOUR RESUME MUST support your responses to the online questionnaire and provide specific details as to how your experience meets the specialized experience as described in the vacancy announcement if you are using experience to meet all or part of the qualification requirements. Please ensure that your resume includes the month and year that you began and ended each position held or that position will not be credited toward meeting the specialized experience requirement. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions. Only experience and education obtained by the closing date of this announcement will be considered. To preview questions, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/12573956
The Office of Information Technology is responsible for providing information technology support for servers, network, storage, etc. to attorneys and support staff. The incumbent provides expertise in Agile Project Management to support end-user needs and foster continuous improvements across all digital products and services.