Program Support Assistant (OA)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/07/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Preferred Experience: Provides technical assistance to the Section Chiefs and its Program Managers on all aspects of the Services to ensure the Medical Center is compliant with the VHA guideline for the ACOS Mental Health & Behavioral Health Sciences Service. Performs and distributes minutes, memos, and hospital bulletins. Receives incoming phone calls and correspondence, enters data, maintain records, and uses and completes forms. Maintains accurate actions of compliance with accrediting bodies and coordinates the preparation of the physician’s profiles for appointments and re-appointments. Maintains the tracking, notification and monitoring of all requirements and maintenance of updated current credentialing data base, handbooks and directives. Performs equipment evaluations from FMS, prepares equipment turn-ins for proper disposition; and keep orderly files of equipment inventory. Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: administrative support for the office and tasks related to office automation such as word processing, databases, and spreadsheets. Completes a variety of staffing and workload reports. Provides various office duties such as typing, filing, maintenance of clinical and administrative files, forms, and policies. Serves as Automated Data Processing Applications Coordinator (ADPAC). Provides direct training and technical support to users of office automation (word processing, personal computers, etc.). Maintaining program equipment and supplies, alternate timekeeper, responds to patients’ calls. You will be rated on the following Competencies for this position: Clerical Compliance Computer Skills Customer Service Data Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is generally sedentary, but also involves frequent standing, walking, stooping, bending, driving, and carrying various equipment and supply items. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Program Support Assistant is responsible for a variety of administrative activities, under the supervision of the Administrative Officer of ACOS for Mental Health & Behavioral Health Sciences Service. Assists in the Service data management, automated data processing, administrative support for the office and tasks related to office automation such as word processing, databases, and spreadsheets.