AIRMAN & FAMILY SERVICES PROGRAM ASSISTANT (OA)

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions for Miscellaneous Clerk and Assistant Series 0303 located here. SPECIALIZED EXPERIENCE: I have, or will have within 120 days of the closing date of this announcement, at least one year of specialized experience at the next lower broadband NK-01, equivalent to next lower grade (GS-04) in Federal Service or equivalent in other pay systems. Specialized experience is described as: knowledge of child care programs and procedures related to Child Development and Youth operations; knowledge of the organizational functions and services to answer inquiries or refer to the responsible staff member; knowledge of administrative policies or regulations to maintain files or records and perform clerical assignments; knowledge of duties, priorities, commitments, policies, and program goals of the organization sufficient to perform non-routine assignments, such as independently noting and following up on commitments made at meetings/conferences, advising others on preparing correspondence, requirements for various reports, and interpreting new instructions and procedure. All applicants must be able to type 40 words per minute. Must have the ability to type a min of 40 WPM. Must upload an authorized proficiency certificate or self-certify proficiency in the assessment tool. NOTE: You will be considered INELIGIBLE if no information is provided concerning typing speed. OR EDUCATION: Four years education successfully completed above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of office functions to screen telephone calls and visitors, prepare and review correspondence, and perform other administrative work of the organization. Knowledge of automated and/or physical filing systems and procedures and the subject matter content of the materials being processed. Knowledge of format of clerical procedures to arrange a variety of material from different sources. Knowledge of Child and Youth Services programs and procedures. Skill in typing, a qualified typist is required. Ability to locate, assembles, and composes information for routine reports, inquiries, and non-technical correspondence, Ability to communicate effectively, both orally and in writing, using tact and courtesy. Ability to plan, organize work, and meet deadlines. Ability to lead employees in the accomplishment of work assignments. Ideal Candidate (This will not be used for qualification purposes): Proficient in the use of Tongue and Quill, Microsoft Office, Outlook and Child and Youth Programs Business Management System. Superior Customer Service skills when dealing with in person, phone in and electronic correspondence. Highly organized. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Click on “Learn more about this agency” button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to carry out the Child and Youth Services Programs clerical, administrative, and building maintenance responsibilities. Answers and handles phone calls and welcomes guests. oversees daily financial reports, paperwork, supplies, and records. use a variety of office automation software features to generate a broad range of papers.