Case Administrator-Dispatcher

MINIMUM QUALIFICATIONS The successful applicant must be a high school graduate (or equivalent) and must have two years of general experience. General experience is defined as progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position. Specialized experience is defined as progressively responsible clerical experience requiring the regular and recurring application of clerical procedures involving the routine use of keyboard skills, the use of specialized terminology and demonstrated ability to apply a body of rules, regulations, directive, or laws. Such experience is commonly encountered in law firms, legal counsel offices, banking, and credit firms, educational institution, social service organizations, insurance companies, real estate and title offices, and corporate headquarters or personnel/payroll operations. Education above the high school level may be substituted for general experience. PREFERRED QUALIFICATIONS Preference will be given to those applicants who possess law enforcement and emergency dispatching experience. Preferred Skills/Abilities – Must have the analytical skills to pay attention to detailsÃÃÃârecall and document those details when necessary. – Must have the ability to handle situations firmly, courteously, tactfully, impartially and respond to emergencies quickly and calmly. – Must have the ability to communicate effectively with a wide variety of internal/external stakeholders across the district and provide support with a high level of customer service. TECHNICAL QUALIFICATIONS: REPRESENTATIVE DUTIES – Oversees officers conducting fieldwork utilizing a web-based dispatch program to track their status and location. – Utilizes radio designators, ten-codes, and plain talk to communicate with officers via the Wave PTX radio system. – Records the time and location for all officer field contacts. Tracks when officers start and end their service in the field. – Monitors the time an officer is on-scene and conducts periodic status checks on officers as outlined by the dispatch protocols. – Responds to officer requests over the radio for non-urgent or emergency assistance. – Coordinates welfare checks, backup officers or emergency response by outside law enforcement. – Communicates vital information to the officers’ chain of command in the event of an emergency or a non-responsive officer. – Conducts criminal records checks, warrants checks, vehicle registration checks, and any other items as requested by officers while performing community contacts. – Manages the storage and dissemination (if required) of radio and event logs. – Maintain internal databases during downtime (i.e., SIRS, PACTS, etc.) – Flex and backup dispatchers will maintain a limited caseload in support of officers in presentence operations and/or post-conviction supervision, when not performing dispatching duties. – Other duties as assigned, depending on workflow.
For information and details regarding this position and to apply, visit our website at https://www.governmentjobs.com/careers/azduscourts/jobs/4713546/case-administrator-dispatcher This job is being filled at many locations nationwide. Click through to Avue to select the specific location(s) for which you are interested in applying.