INFORMATION TECHNOLOGY SPECIALIST (CUSTSPT)

Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving: Attention to Detail – Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency may include: Configure and program new equipment to meet end user requirements; Install software/hardware components, system peripherals, perform diagnostics, analyze results and affect repairs. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency may include: Ensure timely customer service support to maximize customer abilities to use local training and maintenance information systems; assist customers in determining information requirements through system training and applications. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency may include: Instruct computer use and software applications either one-to-one or in a classroom; provide technical advice and training support to personnel concerning communication requirements. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency may include: resolving customer questions or problems concerning Information Technology (IT) automation systems, software and hardware problems; respond to system shutdowns, interruptions, failures and analyze problems, to determine reason and affect repair and/or replacement to restore operations. In addition to experience demonstrating the four competencies above, your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector providing Information Technology customer support services by troubleshooting and analyzing problems related to Information Technology products, services, and security measures to ensure services are provided effectively. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will serve as an INFORMATION TECHNOLOGY SPECIALIST (CUSTSPT) in the INFORMATION TECHNOLOGY DEPARTMENT of STRIKE FIGHTER WING PACIFIC STAFF.