Transportation Assistant

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience performing a full range of transportation support duties to arrange for the movement of goods and passengers. Experience investigating and resolving routine or recurring transportation documentation discrepancies and checking documents for adequacy/accuracy. Experience inputting a range of standard information or adjustments in a database, and receiving, reviewing, and providing corrective action for a variety of error reports based on database information. Experience coordinating with personnel from other services as well as personnel from outside the facility to ensure timely processing of actions and timely resolution of any processing errors. Experience producing a wide range of documents using information from automated systems, such as graphics with tables within text, editing and reformatting electronic drafts, and to update or revise existing databases or spreadsheets. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years of progressively higher education above the high school level. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the high school level. You will be rated on the following Competencies for this position: Attention to Detail Conscientiousness Self Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Veteran Transportation Service (VTS) will operate within the Service located at the VA Medical Center/Health Care System (VAMC/HCS) with several Community Based Outpatient Clinics. The incumbent serves as a Transportation Assistant – Beneficiary Travel Assistant acts as primary contact to Veterans for transportation needs. The incumbent in this position will be required to have overall knowledge of the organization, mission, goals and impact on patients, personnel, community, and the nation.