Program Support Assistant

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Preferred Experience: At least 2 years of experience in customer service at a hospital setting; demonstrate excellent grammar and composition skills; experience with program activity coordination and outreach events. ???????Minimum Qualification Requirement: GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); Experience that equipped the applicant with the particular knowledge, skills and abilities (KSA’s) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Develops administrative and strategic operational initiatives to identify problems, analyze data, and recommend resolutions. Interprets agency-wide policies and procedures to determine impact. Plans, organizes, trends and reviews requests for resources within assigned executive’s chain of command and makes recommendations. Coordinates and participates in strategic planning. Conducts analytical studies on particular operational processes, issue topics, or related special projects. Applying advanced qualitative and quantitative techniques. Management of Government Accountability Office and OIG action items. Obtains data and prepares replies to correspondence for the signature of the Medical Center Director, Network Director, or for the appropriate VA Central Office. Serves as primary liaison between VISN and headquarters. There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Program Support Assistant screens all telephone calls and visitors to the office of the Chief of Staff (COS). Ensures policy, procedure and standards are applied consistent, according to Federal, VHA, VISN, Miami VA Healthcare System or applicable accrediting agency standards. Assigned as primary/secondary timekeeper for time and leave groups aligned under the COS office. Initiates and follows through with work orders for keys, repairs and equipment requests. Serves as ADPAC and PIV Sponsor.