INFORMATION TECHNOLOGY SPECIALIST (NETWORK/SYSADMIN)

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. Must have IT-related experience demonstrating each of the following four competencies, as defined: Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to your experience demonstrating the four competencies above, your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS/GG-12) or pay band in the federal service or equivalent experience in the private or public sector performing duties such as: Planning difficult and complex assignments by implementing and applying new techniques and technologies, including installation, operation, and maintenance of automated communications systems and other desktop technologies. Coordinating Information Technology (IT) life cycle support with the organizations program managers, project managers, developers, technical staff, and engineers. Diagnosing, analyzing, and resolving problems relating to Information Technology (IT) systems, software/hardware, and develop solutions for integration/interoperability issues. Conducting interviews with users to generate requirements for new or modified Information Technology (IT) systems, services, software, and hardware. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series
You will serve as Senior System Administrator at the GG-13 grade level assigned to the Hopper Global Communications Center (GCC), Telecommunications Services Division performing specialized and technical information technology (IT) services and responsibilities.