Supervisory IT Specialist

To qualify for this position at the FV-J (FG/GS-14) level, you must demonstrate in your application that you possess at least one (1) year of specialized experience equivalent to FV-I (FG/GS-13) level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience includes: Experience planning and communicating organizational objectives; overseeing and/or managing system administration services and database administration services; creating, negotiating, and administering customer agreements; performing maintenance, enhancement, monitoring, and production services on multiple systems; operating under ISO 20000, ISO 9000:2001, and ITIL principles; demonstrating accomplishments of IT project assignments such as vulnerability scans on databases, operating systems, web sites, network switches, and virtual environments; analyzing vulnerabilities and development of reports to assessors, system security officers, and management reports; and installing, maintaining and troubleshooting computer applications… AND Individuals must have IT-related experience demonstrating each of the four competencies listed below. The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. 1. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. 2. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Applicants should provide examples of specialized experience in their work history. Qualifications must be met by the closing date of the vacancy announcement.
As a supervisor/manager, the selectee for this position will be eligible to receive a Manager Performance Incentive (MPI) provided eligibility requirements noted in agency policy are met. The MPI is an annual lump-sum incentive payment that considers agency performance, the managers individual performance, and available funding. Serves as a Supervisory IT Specialist in the Database & Data Center Support Services Section, AMK-222.