Lead Information Technology Specialist

Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail – Mastery of and skill in applying advanced IT principles, concepts, methods, standards, and practices sufficient to develop and interpret policies, procedures, and strategies. Customer Service – Mastery of and skill in applying customer support principles, methods, and practices; interrelationships among different IT disciplines. Oral Communication – Mastery of and skill in communication methods and techniques; and new customer support technologies sufficient to receive, respond to, and ensure complete resolution of any customer issues. Problem Solving – Mastery of and skill in the enterprise IT infrastructure; problem resolution databases; troubleshooting and data analysis methods. AND Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience applying IT developments and applications to existing mobile communications issues; Experience leading a team in identifying, distributing and balancing workloads and tasks in accordance with established workflow, skill level and/or occupational specialization; Experience researching new technological capabilities and opportunities to increase efficiencies while enabling solutions for a travel team; Experience recommending acquisition and testing of new equipment and software; AND Experience serving as a liaison with internal/external stakeholders, boards, committees and panels. NOTE: To qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-13 position.
This position is located in the Mobile Communications (MC) Unit, Executive Technology, Office of the Executive Secretariat, Office of the Secretary of State (S/ES-ET). You will serve as a Lead Info Tech Specialist responsible for leading a team of Info Management Specialists. The team provides coordination and deployment of Mobile Comms support and special communications for the Secretary of State while travelling domestically and internationally.