Regional Representative (Local Ombudsman)

Specialized Experience You qualify for the GS-14 grade level if you possess one year of specialized experience equivalent to the GS-13 grade level in Federal service or equivalent private/public sector experience. For this position, specialized experience is defined as: Completing complex community and governmental outreach assignments, and applying U.S. immigration knowledge, communication principles, methods, and practices related to the delivery of immigration benefits and services. Developing partnerships and managing a network of collaborative relationships with key regional and local stakeholders, including community-based organizations; faith-based and advocacy groups; employer and employee associations; English as a Second Language (ESL)/civics instructors; state and local entities; international and legal groups and other stakeholders throughout the assigned region. Providing assistance to stakeholders by interpreting and clarifying problems related to immigration programs, initiatives, and challenges. Developing mechanisms to effectively communicate and solicit feedback from stakeholders. Analyzing stakeholder feedback and other information for leadership. Expanding access to the office services, particularly for vulnerable and underserved populations, such as those with limited English proficiency.. Exhibiting knowledge of the Immigration and Nationality Act (INA), Title 8 of the Code of Federal Regulations (C.F.R.) and related Federal regulations, and possessing a understanding of USCIS’ adjudication policies, procedures, mission, functions, organization, and programs. NOTE: Your resume must explicitly indicate how you meet these requirement, otherwise you will be found ineligible. Substitution of education in lieu of specialized experience may not be used for this grade level. All qualifications and eligibility requirements must be met by the closing date of the announcement. Time-in-grade: Current General Schedule (GS) federal employees, and those that have served in GS positions within the last 52 weeks, must have served 52 weeks at the next lower grade, or a combination of the next lower grade level and an equivalent band in the federal service by the closing of this announcement. Note: Current or former Federal employees MUST submit a copy of their SF-50 Form which shows competitive service appointment (“position occupied” block 34 on the SF-50 should show a “1”), tenure group (block 24 should show a 1 or 2), grade, and salary. If you are applying for a higher grade, please provide the SF-50 Form which shows the length of time you have been in your current/highest grade (examples of appropriate SF-50s include promotions, With-in Grade/Range Increases, and SF-50s dated a year apart within the same grade/job). If you have promotion potential in your current position, please provide proof. Employees applying with an interchange agreement must provide proof of their permanent appointment. IF YOU DO NOT SUBMIT ALL OF THE REQUIRED DOCUMENTATION, YOU WILL NOT RECEIVE CONSIDERATION AS A STATUS CANDIDATE. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
This position is located in the Department of Homeland Security (DHS), Office of the Citizenship and Immigration Services Ombudsman. (CIS Ombudsman) The primary purpose of this position is to maximize the reach of CIS Ombudsman programs and services by building and fostering a network of collaborative relationships with regional stakeholders. Non-BU: This is a non-bargaining unit position.