Supervisory IT Program Manager (INFOSEC/CUSTSPT)

To qualify for the position of Supervisory IT Program Manager (INFOSEC/CUSTSPT) at (GS-2210-15), you must meet the basic qualification requirements listed below AND possess the required specialized experience specific to this series and grade. There may also be a positive education requirement for some occupations, please see the Education section for details. If there are licensing or certification requirements, please see the Required Documents section for details on how to verify you license or certificate. Basic Qualifications (2210 series): Attention to Detail – Is thorough when performing work and conscientious about attention to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: For the GS-15, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-14 in the Federal service. Specialized Experience is defined as: Experience in service desk operations management including service delivery, strategic planning, and financial/budget management. AND Managing and overseeing the IT programs and activities for staff members with hands-on support for information technology incidents, service requests, deployments, problem resolution and proactively preventing negative trends. You MUST meet all qualification requirements by the closing date of this announcement, 12/02/2024. YOUR RESUME MUST support your responses to the online questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the “Required Documents” section for important notes about what information you must include in your resume!
This position serves as a Supervisory IT Cybersecurity Specialist (PLCY/PLN), located in the Department of Justice (DOJ), Justice Management Division, Office of the Chief Information Officer (OCIO), Service Delivery Staff (SDS), End-User Support Services Section (ESS) in Washington, DC.