Program Support Assistant

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Preferred Experience: At least 2 years of experience in customer service at a hospital setting; demonstrate excellent grammar and composition skills; experience with program activity coordination and outreach events. Minimum Qualification Requirement: GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); Experience that equipped the applicant with the particular knowledge, skills and abilities (KSA’s) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Provides general clerical support such as answering the telephone, referring visitors, or providing information. Liaison with the human resources office, with personnel-related matters. Serves as welcome agent for new employees. Setting up meetings with communication to attendees in advance, preparation of agenda, and distribution of agenda and/or handouts. Coordinates scheduling and travel orders, hotel reservations and transportation to support projects, investigations, conferences, or meetings. Tracks performance appraisals to ensure they are completed by required due dates. Timekeeper for service. Serves as ADPAC and PIV Sponsor. There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Program Support Assistant screens all telephone calls and visitors to the office of the Chief of Staff (COS). Ensures policy, procedure and standards are applied consistent, according to Federal, VHA, VISN, Miami VA Healthcare System or applicable accrediting agency standards. Assigned as primary/secondary timekeeper for time and leave groups aligned under the COS office. Initiates and follows through with work orders for keys, repairs and equipment requests. Serves as ADPAC and PIV Sponsor.