SOCIAL SERVICES ASSISTANT (OFFICE AUTOMATION)

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Technical and Medical Support Positions, Social Services Aid and Assistant Series 0186. SPECIALIZED EXPERIENCE FOR CURRENT/PREVIOUS FEDERAL EMPLOYEES: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-05, or equivalent in other pay systems. Examples of specialized experience includes intensive knowledge of the Family Advocacy Program’s (FAP) rules, operating policies, practices, procedures, and regulations to provide information about the program’s services, requirements, and procedures, provide basic counseling, and participate in the development of action plans for the Family Advocacy Outreach Prevention Team. Knowledge of all resource and referral sources to assist employees to informally resolve conventional family problems. Knowledge of types of unconventional family problems to refer clients to other Family Advocacy staff. SPECIALIZED EXPERIENCE FOR APPLICANTS WITH NO PREVIOUS FEDERAL EMPLOYMENT: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-06, or equivalent in other pay systems. Examples of specialized experience includes intensive knowledge of the Family Advocacy Program’s (FAP) rules, operating policies, practices, procedures, and regulations to provide information about the program’s services, requirements, and procedures, provide basic counseling, and participate in the development of action plans for the Family Advocacy Outreach Prevention Team. Knowledge of all resource and referral sources to assist employees to informally resolve conventional family problems. Knowledge of types of unconventional family problems to refer clients to other Family Advocacy staff FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS-CURRENT/ PREVIOUS FEDERAL EMOLPYESS: Merit promotion applicants must meet applicable time–in-grade requirements to be considered eligible. One year at the GS-05 level is required to meet the time-in-grade requirements for the GS-07 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS-APPLICANTS WITH NO PREVIOUS FEDERAL EMPLOYMENT: Merit promotion applicants must meet applicable time-in­-grade requirements to be considered eligible. One year at the GS-06 level is required to meet the time-in-grade requirements for the GS-07 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Practical knowledge of Family Advocacy program requirements and procedures and basic methods and techniques of counseling. 2. Knowledge of word processing automation software functions to support office operations and produce a variety of textual documents, such as letters, reports, memos, and form letters. 3. Practical knowledge in developing an education curriculum with learning objectives and outcomes. 4. Skill in tactfully interviewing clients coming to the FAP office. 5. Skill in typing; a qualified typist is required. 6. Ability to work well with others in a team setting; and to communicate effectively, both orally and in writing. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Click on “Learn more about this agency” button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to conduct interviews with Family Advocacy Program (FAP) clients, administer assessment questionnaires, provide training to individuals at risk for family maltreatment, and assist other staff members in the research & evaluation of the Family Advocacy Program, to ensure compliance with DoD Directives and Air Force FAP Standards.