SENIOR GUEST SERVICES REPRESENTATIVE

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant’s eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 11/25/2024 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Experience in utilizing automated systems and computer software (i.e., hotel property management system or equivalent); providing verbal and written communication tactfully when attending to the needs of guests and enforcing various policies, requirements and rules of the facility; performing front desk duties (i.e., reservation requests; assigning rooms; customer checkout procedures; running cashier reports, etc.). Previous experience leading the work of others is highly desirable. Conditions of Employment: The incumbent must complete a favorable completion of National Agency Check with Inquiries (NACI)/Tier 1 level investigation. The position requires the incumbent to meet state and legal age requirement for sale of alcoholic beverages. The incumbent must be able to work a regular or rotating schedule that may include evening or nights, weekends, and holidays.
About the position: This position will be assigned to the 92 Force Support Squadron, Fairchild Inn, Fairchild AFB, WA. Performs as a Senior Guest Services Representative in support of the front desk/office operations for Lodging. This is a Regular Part time position; guaranteed 20-34 hours per week; depending on the needs of the facility.