Supervisory Information Technology Specialist (Section Chief)

To be considered for the position, you must meet the following qualification requirements. Education: There is no substitution of education for specialized experience at this grade level. Experience: You must have IT related experience demonstrating each of the four competencies listed below. Attention to detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: You must have one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular qualifications to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Some examples of this qualifying experience are: Experience in utilizing the principles, methods, and techniques of information technology (IT) assessment, planning, management, monitoring, and evaluation, such as IT baseline assessment and contingency planning to manage an IT program. Experience in the management of an IT program to include ensuring that the agency or business’ IT requirements and change management initiatives are followed and/or implemented and evaluating and implementing complex security routines, procedures or plans to security systems. Experience analyzing system design needs, anticipating problems in computer programs, telecommunications, hardware and operating systems, and proposing and implementing solutions. Experience in applying contracting procedures and acquisition regulations and policies relating to the acquisition of computer equipment, software and systems. Experience in developing operations memorandums, program statements technical reference manuals and training relative to information management. AND Selective Factor: Applicants applying for this position, MUST also possess the following Selective Factor. In the event you do not possess the Selective Factor, you will be found ineligible for the position. Applicants must possess the following: Experience of Novell Network, specifically Novell client, Novell Zenworks, in the last two years and Microsoft Office and Microsoft Outlook the last year; Experience of an enterprise anti-virus solution and worked with the product in the past two years; Experience of enterprise training programs. NOTE: All applicants must demonstrate this experience within their resume. If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities. **Your eligibility for consideration will be based on your responses to the questions in the application.**
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