Supervisory Information Technology Specialist (Customer Support)

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENTS: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ MINIMUM QUALIFICATIONS: Your resume must demonstrate at least (1) year of full-time specialized experience comparable in difficulty and responsibility to the GS-12 grade level that equipped you with the knowledge, skills and abilities to successfully perform the duties of this position. Examples include: Planning the delivery of IT service infrastructure, and managing installation, configuration and troubleshooting software application and network services in accordance with applicable plans, specifications, codes, and standards. Evaluating and researching feedback on problematic trends and patterns in IT customer support operation requirements through tracking and resolution databases. Developing policies procedures and standards in software and hardware performance requirements and ensuring rigorous application of information security and information assurance policies and practices. All qualification requirements must be met by the closing date of this announcement. Merit Promotion candidates must also meet time-in-grade requirements by the announcement closing date. Additional selections may be made from this announcement if identical vacancies occur in the same location within 90 days from the closing date.
This position is located with the Office of the Secretary of Interior, OIT – Division of User Services in Gallup, New Mexico. Incumbent manages regional Information Technology (IT) network and software support, and customer service program operations. Monitoring and planning IT resources, asset management and incident management for customer service technical support in accordance with IT security protocol.