Program Support Assistant

Veterans Health Administration - Department of Veterans Affairs

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/07/2022 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: An extensive knowledge of Veterans Integrated Systems Technology Architecture (VistA) packages that support the medicine processes is needed to ensure the success of integration. Knowledge of the service software is required to train employees, identify inconsistencies, discuss with management the capabilities of software feasibility toward meeting objectives, validate new programs/options, recommend changes in existing programs, and modify programs to meet future needs. A comprehensive knowledge of software programs of other services is needed due to the interrelation of the VISTA programs to train staff. Extensive knowledge in PowerPoint, Excel, Word and Outlook, and in operating general office machines (i.e., computer, copier, facsimile, etc.). Knowledge in prioritizing, planning, and carrying out all assignments independently. Broad understanding of interpreting guidelines independently and apply sound workflow processes that are feasible and cost effective. Broad understanding of identifying performance opportunities (e.g., collecting, analyzing, and reporting performance data). Broad understanding of preparing reports and graphic interpretation of data using tools and statistical process control and for initiating, training, and facilitating improvement. You will be rated on the following Competencies for this position:
CommunicationInterpersonal SkillsManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another. The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending or prolonged sitting may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at
The Syracuse VA Medical Center has 2 vacancies in the Acute/Specialty Care ICC department. The incumbent provides direct confidential executive-level assistance to the Acute/Specialty Care ICC AO. The incumbent facilitates team or unit processes by working collaboratively with team members to ensure that tasks are completed, that good working relationships among team and with management are maintained, and that team priorities and goals, needs, and achievements are coordinated with management.