Supervisory Benefits Advisor

Employee Benefits Security Administration - Department of Labor

Applicants must have 1 year of specialized experience equivalent to at least the next lower grade level, GS-13, in the Federal Service. Specialized experience is experience that is generally in or directly related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of Specialized experience: Analyzing and giving information and assistance to the public or clients on rights and obligations under laws in accordance with legal documents such as trusts, contracts, or employee benefit plans; Ability to communicate orally and in writing complex technical issues to individuals in plain language; Experience in fact-finding and problem solving to ensure conformity to applicable rules and regulations, and experience in tracking progress in implementing management operating plans; Ability to implement and direct general ERISA information as well as formulate outreach and education programs for the public; Reviews work products of subordinates for sufficiency and soundness of regulatory interpretation.
The incumbent supervises a team and deals independently with the public on program related customer service matters by directing a technical assistance program and assisting in planning/outreach and education program; conducting outreach/education programs; providing information, guidance, and assistance to employee benefit plan administrators, participants, beneficiaries, general public, and other governmental agencies concerning provisions/laws of ERISA and other federal related acts/laws.