Information Technology Specialist

Lyndon B. Johnson Space Center - National Aeronautics and Space Administration

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level: Diagnosing, troubleshooting, and resolving complex problems in response to customer reported incidents; Collaborating across programs/organizations to perform needs analyses to define opportunities for new or improved business processes, solutions, and services based on customer needs; Researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job.
The Office of the Chief Information Officer (OCIO) Business Relationship Manager (BRM) will partner with JSC mission support organizations to enable their business needs, perform technical integration, and build their Information Technology (IT) strategy by providing expert knowledge and solutions. The individual in this role will provide IT guidance to ensure mission success and alignment with the OCIO policies and procedures to meet NASAs goal of leading in human exploration of space.