Case Advocate (Bilingual-Spanish)
Internal Revenue Service - Department of the Treasury
Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: GS-05 Level: You must have 3 years of general experience, 1 year of which was experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. General experience for this position includes: experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; communicate effectively orally and in writing. Such experience may have been gained in government, business or industry, investigative work, banking, law, accounting, or other work appropriate to the position to be filled. SPECIALIZED EXPERIENCE: GS-07 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes Experience advising & assisting others in order to explain issues related to meeting Federal tax obligations; Experience applying knowledge of business practices, policies, procedures, basic accounting principles, and Federal tax laws & regulations; Experience interviewing individuals and reviewing tax and bookkeeping records and returns; Experience analyzing systems using fact-finding techniques. OR You may substitute education for specialized experience as follows: One (1) full year of graduate education in a field of study such as: accounting, finance, taxation, business administration or other related fields. OR Superior Academic Achievement – A Bachelor’s degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. SPECIALIZED EXPERIENCE: GS-09 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Experience applying basic accounting principles, examination techniques & collection processes to assist taxpayers in resolving tax issues; Experience communicating with taxpayers & their representatives to determine the nature of assistance needed, obtaining information & determining its relevance to resolve tax issues/problems; Experience advising and assisting taxpayers in meeting federal tax obligations; Experience managing an inventory and meeting deadlines. OR You may substitute education for specialized experience as follows: A Master’s or equivalent graduate degree in a field of study in an accredited college or university in accounting, finance, taxation, business administration or other related fields. OR Two (2) full years of progressively higher-level graduate education leading to such a degree in accounting, finance, taxation, business administration. OR LL.B. or J.D., if related to an accounting, finance, taxation, business administration or other related fields. SPECIALIZED EXPERIENCE: GS-11 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: Experience applying accounting, examination, returns processing, collection & or Taxpayer Advocate Service techniques; Experience with general and geographic business practices sufficient to independently process the complete range of cases; Experience advocating for taxpayers with significant hardship (IRC 7811 and/or Internal Revenue manuals) including but not limited to an immediate threat of adverse IRS action, a delay of more than 30 days in resolving taxpayer account problems, the incurring by the taxpayer of significant costs (including fees for professional representation) if relief is not granted, irreparable injury to, or a long-term adverse impact on the taxpayer if relief is not granted, or suffering injury because of an action or inaction by the IRS; Experience resolving taxpayer issues through negotiating, influencing or persuading other Business Operating Divisions (BOD) (for example, through the issuance or resolution of an Operational Assistance Order (OAR)) on a full range of individual & business tax returns; Experience with tax administration problems potentially having a negative impact on a significant number of taxpayers, including identifying potential systemic issues & taking appropriate action; Experience composing written communications to taxpayers & their representatives in order to expedite resolution of tax account issues & to educate regarding tax obligations, responsibilities, rights & options, including adverse consequences of decisions; Experience applying tax law based on the Internal Revenue Code & Regulations, conferring with subject matter experts or Counsel in developing a strategy for advocating and resolving a taxpayer’s issue; Experience preparing and executing case action plans to advocate for case resolution for taxpayers, representatives or Congressional offices; Experience managing an inventory of cases and timely completing required actions including but not limited to, case development, issue determination, conducting interviews with taxpayers & or their representatives, documenting case histories with appropriate narratives in support of case decisions, preparing referrals to other IRS functions, including Appeals and Counsel. OR You may substitute education for specialized experience as follows: Ph.D. or equivalent degree or 3 full academic years of progressively higher-level graduate education leading to a degree in a related field of study at an accredited college or university. OR LL.M., if related. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to “All US Citizens”. AND THIS IS A BILINGUAL POSITION: Applicants will be required to demonstrate proficiency in SPANISH You must be able to speak, read and write the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions.
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