Program Support Assistant
Veterans Health Administration - Department of Veterans Affairs
To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-7 grade level: One year of specialized experience (equivalent to the GS-6 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA’s) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: ability to work under pressure, prioritize and carry-out multiple assignments simultaneously; knowledge of accepted practices in communications (i.e., writing, editing, and organizing for logical, effective presentation); skill in effective oral and written communication to provide instruction, administer special projects and report findings to a varied audience; ability to extract information from various sources (US Bank, VATAS, GSA databases, etc.), choosing and using appropriate analytical tools and statistical methodologies; mastery skill level in established rules of grammar and punctuation; ability to analyze and solve problems in a positive, goal-oriented manner and to make clear well defined recommendations; knowledge of the complex record keeping requirements according to the National Records Control Schedule and VA Handbook 6300.1, Records Management Procedures; knowledge of commercial and federal transportation industry practices and procedures and the established regulations, requirements and techniques related to non-tactical and Government Services Agency (GSA) fleet management programs; ability to organize and prioritize work to meet deadlines for timely submittal of payroll data; knowledge of use of computers, VATAS Timekeeper’s package and stand-alone, to collect and assemble data for statistical and administrative reports, and to input electronic timecards for payroll; skill in planning, determining priorities, problem-solving and organization knowledge of VA regulations, manuals, directives, VISN directives and healthcare system policies and all other VA publications; advanced skills in typing, calculator and personal computer; skill and practical experience in using computer software programs designed to compile and analyze data, develop reports and prepare written materials (i.e., Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Adobe Creative Suite, Outlook and VISTA); advanced knowledge and skill of government purchase card operations and advanced skills in purchase card orders and reconciliations according to established regulations and directives; thorough understanding of customer service principles and team concepts; ability to maintain the highest degree of confidentiality in all matters relating to the performance of all sensitive aspects of the position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
This position is located within the Health Administration Service for the Montana VA Health Care System and provides administrative support, assistance and/or research for all associated programs.