Health System Administrator (Patient Advocate)

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: GS-09: One year of specialized experience equivalent to the GS-07 grade level assisting in resolving patient concerns/complaints, reports on corrective measures taken on behalf of the patient, identifies critical elements which contribute to patient dissatisfaction, and tracks investigative findings. OR A master’s or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related. OR A combination of education and experience that when combined meets the qualification requirements for the position. GS-11: One year of specialized experience equivalent to the GS-09 grade level utilizing communication skills to resolve patient concerns/complaints, uses sound judgement to provide solutions or alternatives, identifies practices which create patient dissatisfaction, facilitates improved communication with patients and follows up on outcomes and corrective measures. OR A Ph. D. or equivalent doctoral degree, 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related OR A combination of education and experience that when combined meets the qualification requirements for the position. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.
This position serves as a liaison between the Clinton Service Unit, patients, clinic staff and the community for issues pertaining to patients rights and advocacy. The incumbent will initiate appropriate documentation to address the concerns of the patient and provide critical assistance and consultation to ensure issues are elevated to appropriate channels to expedite resolution when needed. This position reports to the Quality Director of the Clinton Service Unit.