Supervisory Information Technology Specialist (Information Security/Customer Support)

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled Veterans Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Executive Order (E.O.) 12721 Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer Office of Personnel Management (OPM) Interchange Agreement Eligible People with Disabilities, Schedule A Postal Service/Peace Corps and Other Unique Authorities Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized experience is defined as: experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is defined as having the skills to take responsibility for administration and control of assigned Information Technology (IT) programs. Management of analysis and operations for all Information Technology program support. Implementing Information Technology requirements and policies over existing Information Technology resources. Implementing Information Technology policies for the development and introduction of new Information Technology systems. Initiating and/or carrying out staff studies for Information Technology resource problems or inadequacies. Providing oversight on the execution of trouble shooting Information Technology related problems. Conducting risk and vulnerability assessments of planned and installed information systems. Serving as the general point of contact for all operations pertaining to Information Technology. Providing technical assistance and evaluation of Information Technology systems and equipment acquisition actions. Developing and applying information system security procedures. Providing consultant support regarding network aspects of Information Technology. AND Have IT-related experience which demonstrates each of the four competencies as defined: (1)Attention to Detail – Is thorough when performing work and conscientious about attending to detail; (2) Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; (3) Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; (4) Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. This definition of specialized experience is typical of work performed at the GS-12 grade/level position in the federal service. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone–no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Information Assurance Information Management Information Systems/Network Security Information Technology Customer Support Leadership Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-12).
About the Position: Manages the Centers Tier II Enterprise Service Desk (ESD) and technical support staff responsible for providing daily Information Technology project management and support services to over 3200 Army Medical Center of Excellence (AMEDCoE) staff members and 5000 students located at both Fort Sam Houston and Camp Bullis. This position is supervisory as defined by the Office of Personnel Managements (OPM) General Schedule Supervisory Guide (GSSG).